PRIVACY POLICY

OBJECTIVE

This policy outlines:

• What information we collect about you and why, either:
• when you visit the website
• sign up for updates or subscribe to our mailing list
• when you purchase a product from the website
• How we use your personal information.
• How we protect your personal information.
• What rights you have in relation to the personal information that we hold about you.

The Protein Barn Limited is deemed to be a ‘data controller’. Unless we are obliged or permitted to do so by law, we will not disclose of any of your personal information (data) to another third party without your consent.

We will never pass your information to any company so that they may market their products to you.

WHAT INFORMATION WE COLLECT ABOUT YOU

We may collect the following information, which includes personal information from you, when you visit our website, provide your details via an opt in form, when you subscribe to our mailing list, newsletter or updates, or request some information to be sent to you:

• Name
• Contact details such as email addresses or telephone numbers
• IP Address of your computer
• Cookies

In the event that you purchase a product or request a service from us, the above information will also be collected together with your address and payment details. Please note that whilst payment details will be collected as part of the online payment process, this information will not be stored by ourselves. If you purchase a product/service via the website, we use a variety of payment providers, which are detailed on our website, in order to process the payments. Please refer to the individual company’s privacy policy for further information as to what they do with your personal information.

WHY WE COLLECT THE INFORMATION ABOUT YOU

The data collected will be used by us to:

• Contact you if you have made an enquiry via the website and asked us to contact you.
• Provide you with information that you have requested, including updates from us which we feel may be of interest to you or your business.
• Include you in the email subscription process in order that you may receive the newsletter or regular email updates or any other updates you may have requested.
• Fulfil the purchase you have requested on the website or from us directly.
• Contact you to discuss your purchase and whether you have any queries.
• Conduct analysis on any products/services that are purchased to look at trends and to understand what our customers desire and need.
• Provide you with updates related to your products that we feel may be of interest to you.
• Accountancy purposes.

Please refer to our cookie policy for further information in relation to why cookies are collected.

WHY CAN WE USE YOUR PERSONAL INFORMATION?

We will contact you based on the following:

• We will contact you based on the understanding that you have submitted your personal details, requesting further information from us, which we deem to be a legitimate business interest.
• In the event that you sign up for a service/subscription with us, we will be using your personal information to enable us to fulfil the contract you have with us.
• If you have provided a testimonial for our use, we deem this to be a legitimate business interest.
• In relation to the legal requirements we have for accountancy purposes.
• If you have provided consent for us to provide you with marketing emails, to keep you informed of products, services and things we feel may be of interest to you.

WHO MIGHT YOUR PERSONAL INFORMATION BE PROVIDED TO?

We will only share your personal information with trusted partners where we are required to fulfil our obligations to you. If we do share it, we will ensure appropriate due diligence is carried out, so we are confident the necessary regulations are being met.

Your personal information may be shared with other companies to help us analyse and better understand our customers and their requirements.

At the time of writing this policy, the trusted partners are:

• Mail chimp - which is used to record appropriate personal information to enable us to fulfil our obligations to you, in relation to providing regular updates.
• A variety of payment providers which are detailed on our website - which is used in relation to collecting payments online.
• Shopify - which is used to host the website and ecommerce store.

HOW WE PROTECT YOUR PERSONAL INFORMATION

Personal information that you enter into the website, in relation to enquiries, will be sent directly to us to enable us to enact upon your request. Where you purchase a product online, basic information will be retained within the website.

To keep your personal information secure, we store it using standard encryption and information security policies, appropriate for the business. This means that your information is only accessible to individuals who are authorised to access it and only within our approved locations. If your personal information is transmitted to any of our trusted partners, appropriate security measures are in place to ensure it is not intercepted.

If you require further information in relation to how the third-party businesses, we have highlighted above, protect your personal information please refer to their individual privacy policies.

LOCATION OF YOUR PERSONAL INFORMATION

The recipients of any personal information submitted on the website, or via an opt in form, will be staff members of The Protein Barn Limited and all data is retained in the UK. There may be occasional operational requirements to transfer your data outside of the UK, as a result of some of the 3rd parties we may use from time to time, however if we do this, the same degree of protection is given to your personal information as if it was stored and used within the UK and regulated in line with it’s laws.

RETENTION PERIOD OF YOUR PERSONAL INFORMATION

Your personal information will be retained for as long as necessary in line with the legal reasons for utilising this information. Further information in relation to how long your personal information will be retained is available upon request.

YOUR RIGHTS

In relation to the personal information that we hold about you, you may have the following rights:

• Right To Be Informed – you have the right to ask to see what data we hold about you.
• Right To Access – to your personal information. If you wish to obtain a copy of the information, we hold about you please contact the relevant individual (contact details below) in writing with the subject ‘Subject Access Request’. Generally, the information will be provided within one month, however, please be aware that we will take necessary takes to evidence your identity prior to releasing any personal information for your own security.
• Right To Rectification – if you believe the information, we hold about you to be incorrect or incomplete you have the right to ensure this is rectified. For further information please contact the individual stated below. This rectification should typically be complete within one month.
• Right to Erasure – also known as the right to be forgotten. In specific circumstances, you will have the right to have your personal information erased or to prevent processing. We can refuse your request for erasure if we have a legal obligation to continue to hold your personal information, but we will inform you if this is the case.
• Right to Object – you can ask us to stop contacting you, either by unsubscribing, by writing, calling or emailing us at info@proteinbarn.co.uk

CONTACT DETAILS

Further information can be obtained from info@proteinbarn.co.uk

RIGHT TO LODGE A COMPLIANT

Whilst we would like to be given the opportunity to put right any issues you may have initially; you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal information.

https://ico/org.uk/complain

0303 123 1113

Date Last Reviewed: July 2022